Contracting and Onboarding Administrator
Company: The Assurance Group, Inc
Location: Kingsport
Posted on: April 25, 2024
Job Description:
Integrity is one of the nation's leading independent
distributors of life, health and wealth insurance products. With a
strong insurtech focus, we embrace a broad and innovative approach
to serving agents and clients alike. Integrity is driven by a
singular purpose: to help people protect their health and wealth so
they can be ready for the good days ahead.
The information below covers the role requirements, expected
candidate experience, and accompanying qualifications.
Headquartered in Dallas, Texas, Integrity is committed to meeting
Americans wherever they are - in person, over the phone or online.
Integrity's employees support hundreds of thousands of independent
agents who serve the needs of millions of clients nationwide. For
more information, visit -IntegrityMarketing.com.JOB TITLE:
Contracting & Onboarding Administrator LOCATION: Archdale, NC or
Bristol, TNREPORTS TO: VP of Sales Operations - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- -About Integrity Integrity is one of the nation's leading
independent distributors of life, health and wealth insurance
products with a data and technology focus. We are an omnichannel
insurtech company innovating insurance with a singular purpose: to
help people protect their life, health and wealth so they can make
the most of what life brings. Headquartered in Dallas, Texas,
Integrity is committed to making insurance simpler and more human,
so everyone can plan for the good days ahead. Integrity's 5,500
employees currently support over 420,000 independent agents who
serve the needs of more than 2.2 million clients annually. For more
information, visit -www.integritymarketing.com.Position Summary The
Contracting & Onboarding Administrator will provide a high level of
support for our customers by reviewing appointments, providing
instruction on transferring appointments, and various other types
of administrative work. Work closely with customer to ensure
onboarding is completed efficiently and in a timely manner. -
-Essential Duties and Responsibilities
- Guides customer through onboarding process to ensure timely
completion and ready to sell status.
- Processes updates, changes, and/or additions to carrier
appointments, termination requests, and other documents as they
relate to new agent onboarding.
- Compiles and verifies the accuracy of data to be entered.
- Takes necessary action to ensure the data submitted is
complete, correct, and accurate.
- Records work completed, transmits entered information into
database, and files or routes documents after entry.
- Provides knowledgeable customer service by responding to
customer inquiries regarding the status of submitted documents, as
well as resolving questions, inconsistencies, or missing data from
documents they submit.
- Follows proper processes and procedures to ensure timely
document turnaround and follow up.Special projects and other duties
as assigned.Skills
- Customer Service - Responds promptly to customer needs;
Response to requests for service and assistance; Meets
commitments.
- Interpersonal Skills - Conveys a friendly, positive attitude
while maintaining professionalism at all times. Maintains
confidentiality.
- Quality Management - Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality; Monitors own work to
ensure quality.
- Oral Communication - Listens and gets clarification; Responds
well to questions.
- Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; Supports
organization's goals and values.
- Judgment - Exhibits sound and accurate judgment; Includes
appropriate people in decision-making process.
- Planning/Organizing - Uses time efficiently and completes work
promptly.
- Adaptability - Able to deal with frequent change, delays,
deadlines, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds positively to
managerial direction.Initiative - Asks for and offers help when
needed.Qualifications
- High school diploma or general education degree (GED); prior
experience preferred but not required.
- Secondary Education in a Business related area of study
preferred but not required.
- Capacity to read, write, and comprehend simple instructions,
short correspondence, and memos.
- Capability to effectively present information in person, over
the phone, and in writing.
- Capable of applying reasoning and common sense understanding to
carry out written or oral instructions.
- Possess basic computer navigation skills and knowledge or
familiarity of basic computer programs/applications including but
not limited to email, word processing, spreadsheet programs,
internet, Adobe, etc.
- Multi line phone skills.
- Good oral and written communications.
- Ability to plan and organize.
- Adaptation to changing business operations.
- Customer service skills.Ability to multi-task while working in
a fast-paced environment.Effectively able to work independently and
part of a team.Integrity Marketing Group, LLC is an Equal
Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, gender identity, national origin, disability,
veteran status, or any other characteristic protected by federal,
state, or local law. In addition, Integrity Marketing Group, LLC
will provide reasonable accommodations for qualified individuals
with disabilities.Integrity offers you the opportunity to start a
career in a family-like environment that is rewarding and cutting
edge. Why? Because we put our people first! At Integrity, you can
start a new career path at company you'll love, and we'll love you
back. We're proud of the work we do and the culture we've built,
where we celebrate your hard work and support you daily.Joining us
means being part of a hyper-growth company with tons of
professional opportunities for you to accelerate your career.
Integrity offers our people a competitive compensation package,
including benefits that make work more fun and give you and your
family peace of mind. -Integrity Marketing Group, LLC is an Equal
Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, gender identity, national origin, disability,
veteran status, or any other characteristic protected by federal,
state, or local law. In addition, Integrity Marketing Group, LLC
will provide reasonable accommodations for qualified individuals
with disabilities -PandoLogic. Category:General,
Location:Kingsport, TN-37660
Keywords: The Assurance Group, Inc, Kingsport , Contracting and Onboarding Administrator, Other , Kingsport, Tennessee
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