Manager
Company: Eye Care Partners
Location: North Wilkesboro
Posted on: October 4, 2024
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Job Description:
An Office Manager will achieve a world class Total Patient
Experience that both maximizes the retail sales but also supports
the patients' medical needs. Responsible for the overall sales and
profitability of a office location. Manage all operations of the
location to include personnel, merchandising, inventory management,
training and safety. Execute Total Patient Experience (TPE) to
drive revenue and profitability. Exercise independent judgment and
discretion in managing overall performance of the entire retail
operation. (A Licensed General Manager will possess a State
Optician's License for states where required by the company). An
Office Manager is a highly engaged leader that possesses a high
level of acuity in business acumen and is focused on developing a
patient-focused team that is goal oriented. Responsibilities: 60%
Direct and execute planning, prioritizing and delegation skills to
maximize the overall sales and profitability of an individual store
location through the effective execution of Total Patient
Experience (TPE). Develop and maintain a good working relationship
with doctor/doctors associated with store location and serve as
liaison between doctor and store personnel. Develop maximum
productivity through employee training and development as well as
proper scheduling to the needs of the patient. Human Resource
Management: Recruitment, selection, training, counseling, and
development of Associates to include coaching of KPI scorecard
results Conduct Performance Appraisals and salary administration.
Enforcement of corporate policies and procedures. Responsible for
all aspects of supervision. Implement, manage and reinforce (TPE)
in an effort to enhance the customers experience to include: prompt
greetings, professionalism, selling standards to include the
"Quality inspections", exercise judgment in achieving revenue and
EBITDA growth. Provide guidance on optical equipment usage, proper
medical chart handling, insurance, and billing, frame and contact
lens selection, policies and procedures, and computer software
Motivate employees by remaining positive and communicating any
changes or news in a supportive and constructive way 20% Maintain
facility to corporate standards including building, equipment,
parking lot and grounds as well as safety rules, HIPPA & OSHA
requirements, hazardous material handling and waste disposal
Monitor and enforce Company cash handling policies and procedures
to include petty cash as outlined in Accounting SOP, and submit
required financial documents accurately and on schedule. 20%
Execute day-to-day operations of the office by ensuring the
following is completed: Employee scheduling, weekly meetings,
report generation, inventory assessment, supply ordering, employee
training and other duties as assigned or needed within the office
Other duties as assigned by District Manager Requirements:
Bachelor's Degree in Business Administration, Healthcare Management
or a related area of study preferred Minimum of 2 years of optical
management or industry-related experience Minimum Special
Certifications or technical skills: Communication, interpersonal
and negotiation skills. (Licensed GM: Completion of State
Certification). Communication, interpersonal and negotiation
skills. Ability to read, analyze and interpret insurance forms.
Other: Favorable result on Background Check. Must have own vehicle
and be insured, licensed driver in current state of residence. Must
be at least 18 years of age Preferred Education and Skills: Have
ABOC or obtained with first 2 years of employment (preferred, not
required) Ability to read and interpret documents such as safety
rules, operating and maintenance instructions, and procedure
manuals Ability to write routine reports and correspondence Ability
to speak effectively before groups of customers or employees of
organization HIPPA: All Associates must comply with the Health
Insurance Portability Accountability Act of 1996 (HIPPA) as it
pertains to disclosures of protected health information (PHI) as
described in the Notice of Privacy Practices and HIPPA Privacy
Policies and Procedures. Physical Requirements: Regular bending,
lifting, carrying, reaching and stretching Ability to move
throughout the office Ability to remain standing for long periods
of time Lifting heavy boxes and accessing high shelves If you need
help performing these functions of your job, please contact
supervisor so that we may engage in the interactive process with
you and find a reasonable accommodation. Work Environment: Work
changing schedules to meet business demands Calculate, manipulate,
and interpret numbers/data Problem solve, reason and resolve issues
effectively Use independent judgment and discretion Meet customer
expectations Work under stress with interruptions and deadlines Use
computer effectively and view computer screen Exhibit empathy in
all situations Benefits: Medical, Vision, Dental 401k + Employer
Matching Paid Time Off, Holidays Competitive Base Pay + Bonus
Optical Education Reimbursement Paid Maternity Leave If you need
assistance with this application, please contact [phone removed].
Please do not contact the office directly - only resumes submitted
through this website will be considered. EyeCare Partners is an
equal opportunity/affirmative action employer. All applicants will
be considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, and veteran or disability status. Employment Type: Full
Time
Keywords: Eye Care Partners, Kingsport , Manager, Executive , North Wilkesboro, Tennessee
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