Store Manager
Company: Community Choice Financial Family of Brands
Location: Knoxville
Posted on: October 9, 2024
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Job Description:
Overview: As a Store Manager, you will assist in managing
overall store performance by overseeing account management and
recovery processes all while providing an unmatched positive
customer service experience. Whether it's building customer
relationships or demonstrating new sales techniques, you will work
daily to set an example and become a key contributor in achieving
the store's success. As you're helping your team and the business
grow, we'll provide you with ongoing and comprehensive training and
development programs to take your career to the next level.
Responsibilities: Develop customer relationships to build new
business, maintain store profitability, and further brand loyalty
and recognition. Work to grow your store by leveraging
business-to-business partnership opportunities, obtaining
referrals, and participating in and hosting in-store and community
events. Coach and develop Team Members and assist with employee
management and training in order to maximize the team's potential.
Assist in managing overall store performance by meeting Key
Performance Indicators (KPIs) and tracking, analyzing, and training
Team Members on various performance reports. Maintain office
security and conduct proper opening and closing procedures,
including management of vault, cash drawer, and bank deposits.
Oversee account management and recovery processes while maintaining
a focus on customer service to prevent loss and charge-off
accounts. Partner with vendors on auctions, vehicle sales, and
moving consignment. Ensure a work environment that upholds
compliance with Company policies and procedures, as well as local,
state, and federal laws and regulations. Monitor and maintain
internal and external store appearance and cleanliness, addressing
basic facility needs and scheduling maintenance services. Assist in
running the store and day-to-day operations in the absence of the
General Manager. Utilize personal vehicle to complete bank deposits
and other Company business throughout the workday. Work efficiently
in a rapidly changing and fast-paced environment and handle
multiple challenging tasks with ease to meet individual and team
performance standards. Utilize strong interpersonal skills to
communicate and interact with customers and Team Members at all
levels. Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week. Store hours, schedules,
and/or the minimum number of hours required for this position may
be subject to change by brand entity and at the sole discretion of
the Company. Speak with your recruiter for the most up-to-date
hourly requirements. Qualifications: High School Diploma or
equivalent required Minimum one year of experience and proven
success in a key holder, supervisory, or leadership role At least
two years of experience in customer service, sales, or retail
Excellent verbal and written communication skills Ability to work
phone, Point of Sale, Microsoft Office, and other systems Valid
driver's license, auto insurance, and personal vehicle to use
throughout the workday (mileage compensated) Must be at least 18
years of age (19 in Alabama) Background check required (subject to
applicable law) Ability to meet the physical demands of this
position, which frequently include: the ability to remain in a
stationary position, including standing up to 90% of the time, the
ability to move and transport up to 25 pounds, the ability to move
about inside and outside of the store, and the operation of
mechanical controls, such as a keyboard. Preferred Qualifications
and Skills Associate degree or higher Bilingual English/Spanish is
a plus and may be required for certain locations What We Offer: Our
Benefits Include: A comprehensive new hire training program Access
to a robust learning management system, full of e-learning modules
and training programs to help boost your professional and personal
development Performance-based career advancement Multiple coverage
choices for medical insurance, all include free telemedicine and
medical spending account (HSA/FSA) options Traditional 401(k) and
Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance Voluntary benefits,
including dental, vision, short-term and long-term disability
plans, accident, critical illness, hospital confinement insurance,
and even pet insurance Paid Time Off (Accrue 12 days per calendar
year plus additional days for each year of service after the first
year of employment) Diverse Culture and Inclusive Environment Based
on current benefit offering, which is subject to change with or
without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements.
About Us TitleMax-- is one of the nation---s largest title lending
companies helping thousands of people every day get the cash they
need through title loans/pawns and now in select states, with
personal loans. Since our first store opened in 1998, TitleMax--
has expanded to over 800 locations spanning 13 states. The
information contained herein is not intended to be an all-inclusive
list of the duties and responsibilities of the job, nor is it
intended to be an all-inclusive list of the skills and abilities
required to do the job. The Company may, at its discretion, revise
the job description at any time, and additional functions and
requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined
to illustrate the minimal standards required to successfully
perform the position. Important: The Community Choice Financial--
Family of Brands will never ask you for banking or other payment
information at any point during the interview or hiring process,
nor will we conduct an interview via text message. Any official
email correspondence will come from the domains ccfi.com,
titlemax.com, or titlemax.biz. In-store positions are in-person
only. The Community Choice Financial-- Family of Brands is
committed to providing an inclusive workplace free of
discrimination based on race, color, religion, sex, age, national
origin, military status, disability, pregnancy, sexual orientation,
gender identity or expression, genetic information or any other
characteristic protected by applicable law. Candidates of all
backgrounds are encouraged to apply. CCFI Companies, LLC is an
equal-opportunity employer.
Keywords: Community Choice Financial Family of Brands, Kingsport , Store Manager, Hospitality & Tourism , Knoxville, Tennessee
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