Customer Support Advocate

Company: VirtualVocations
Location: Knoxville
Posted on: October 8, 2024

Job Description:

A company is looking for a Customer Support Advocate I to provide quality front-line customer service.

Key Responsibilities

Handle high volume inbound phone and email contacts, aiming for one call resolution
Utilize a Customer Relationship Management (CRM) tool to maintain records of customer interactions
Determine when to escalate customer concerns for further resolution

Required Qualifications and Education

At least 1 year of customer service experience in a call center environment
Basic experience using office productivity software tools
Familiarity with multiple web browsers and internet navigation
High School diploma or equivalent education
Regular and reliable attendance

Keywords: VirtualVocations, Kingsport , Customer Support Advocate, Other , Knoxville, Tennessee

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