PATIENT NAVIGATOR
Company: Holston Medical Group
Location: Kingsport
Posted on: October 12, 2024
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Job Description:
If you are a motivated and reliable person with exceptional
customer service skills and the ability to thrive in a fast-paced
environment, come join Holston Medical Group. We are looking for
friendly, courteous employees to ensure a positive patient
experience and welcome a teamwork environment.
WHAT WE OFFER:
Patient Navigator
General Summary:
The Patient Navigator is responsible for ensuring that Holston
Medical Group patients who have accessed the Emergency Room in the
past 24-28 hours have been contacted. They will assess the
patient's needs for accessing the ER and document appropriately
within the EHR. The Patient Navigator will outreach to all patients
within 48 hours of hospital discharge, schedule follow up
appointments with the PCP, give appropriate education on office
hours as well as Urgent Care options, will offer same day
appointments with the PCP and schedule appropriately.
Main Responsibilities:
--- Manage and maintain all inpatient discharges to collaborate
care with PCP
--- Track and document all patient hospital discharges
--- Outreach patients by all exhausted demographics
--- Scheduling for all PCP's within HMG
--- Work in partnership with office staff for booking or
overbooking opportunities
--- Manage, maintain, and collaborate for patient population for
all HMG PCP locations
--- Track and document all patients who have accessed the Emergency
Room
--- Track and document all patients who have a hospital
discharge
--- Maintain Practice Management System appointments to ensure all
outreached patients are given a timely appointment with their
provider
--- Update patient demographics as needed
--- Manage and maintain accurate information in the patient's EHR
record, ensuring integrity and quality of documentation
--- Tasking and appropriate documentation
--- Ensure appropriate records are available for appointment
--- Manage patient messages and transfer tasks appropriately
--- Set up files and logs for appropriate audit and tracking of all
outreached patients
--- Review the attributed patient population as assigned, for any
HEDIS gaps in care for the patient, such as, but not limited to
diabetes and hypertension
--- Attest to measures which are documented within the patient's
medical record, will outreach to the patient to discuss/explain the
gap in care and schedule patient for appropriate follow up
appointments to meet the requirements to close the gap measure and
to meet the gap closure set forth by the insurance payer
--- They will greet and route in-person visitors for internal
appointments at HMG locations
Education /Experience/Knowledge:
--- High School Education or equivalent required
--- Basic applications and networking skills
--- Skilled in communication outreach
--- Excellent organizational, communication, interpersonal, and
time management skills with the ability to multi-task and
prioritize own work
--- 5+ years' experience in medical office operations
We are an Equal Opportunity Employer. We do not discriminate on the
basis of race, religion, color, sex, age, national origin or
disability.
Keywords: Holston Medical Group, Kingsport , PATIENT NAVIGATOR, Other , Kingsport, Tennessee
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here to apply!
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